Support

Write to support@parkpay.example. Include your receipt number if your question is about a charge.

The app shows the wrong parking area

Phone location can be off by 5 to 25 metres, more between tall buildings. Wait a few seconds, pull down to refresh, and check the area name before you start.

I forgot to end my session

End it in the app as soon as you can, then write to us with the receipt number and the time you actually left.

I did not get a reminder

Check that notifications are allowed for ParkPay. The “drove away” and “arrived” reminders also need location set to “Allow all the time”.

I got a ticket but I had paid

Open History in the app, find the session, share the receipt and send it to us with the ticket details.

Delete my account

See Delete my account.